how do i make a phone call using skype for business

#HOW DO I MAKE A PHONE CALL USING SKYPE FOR BUSINESS FOR MAC#
#HOW DO I MAKE A PHONE CALL USING SKYPE FOR BUSINESS FULL#
#HOW DO I MAKE A PHONE CALL USING SKYPE FOR BUSINESS PC#

The view in Skype for Business has a separate sub tab for calls and missed conversations (with missed conversations also being sent to you via email). At least in the Outlook Conversation History folder you can choose to arrange by From or To, or group by Contact name. This view retains your most recent conversations, with a link to Outlook to view the rest. Past conversations are viewed in a separate tab, listed in date and time order, not in Contact Name order. In Skype for Business, you'll be staring at a new blank chat window. In a Skype world, double click on a contact to see message history, a la Facebook Messenger. A little more conversationĪnother change that leaves users scratching their heads is how Skype for Business handles conversations. Be warned – if you've built a history of valuable contacts while using Skype, you'll be sending them new contact requests individually. Behind the scenes there could be a bunch of technical challenges preventing this, but that doesn't help users. It's not possible to export your Skype contacts and import them into Skype for Business. Move from Skype to Skype for Business and there's no way to retain your contact list. With any communication platform upgrade, your contacts are sacrosanct. Decide to stay on the consumer Skype platform for the backwards compatibility and you're left managing personal Microsoft accounts in the background, with no overall admin control.

#HOW DO I MAKE A PHONE CALL USING SKYPE FOR BUSINESS FOR MAC#

It might not be an issue for internal communications or for new companies, but it's a roadblock for Mac lovers looking to upgrade from using personal Skype accounts.

#HOW DO I MAKE A PHONE CALL USING SKYPE FOR BUSINESS PC#

The PC client definitely wins here, but it's not ideal in a multi-platform world if people want to be Macbook road warriors.Īfter Office for Mac and Skype for Business for Mac upgrades, it's surprising to see this capability missing. Same limitation with the Skype for Business for Mac client, which has no luck finding old Skype names. Access your Skype for Business contacts via Office 365 in your browser (finding the Skype icon above Mail or People) and the directory search will find new contacts by their Microsoft account address, but never by their Skype name.

You can chat with them and see their presence indicator. The PC client does let you add people with only a Skype name, if you choose 'Add a contact not in my organization' and search the Skype directory.

Skype for Business is inconsistent in how it handles non-upgraded, standalone Skype accounts. Now, new users of the consumer platform must create or use a Microsoft account. For existing Skype users, it offered to 'upgrade' your Skype name to a Microsoft account by simply adding your email address. Microsoft wouldn't continue to grow a standalone authentication directory when it already had the Microsoft account infrastructure in place. Microsoft's acquisition of Skype led to the eventual death of the standalone Skype account. If your small business started out using Skype, or your users are comfortable with personal Skype accounts at home, everyone's in for a shock. The same can't be said for a migration from Skype to Skype for Business Online. HurdlesĪ migration to Exchange Online from regular Server presents a similar user experience afterwards, as the majority of email tasks are performed the same way.

Overall, it's anyone's guess how active Skype for Business Online really is. Now you're getting serious data, broken down by product, on how much your organisation is using the various online services.

#HOW DO I MAKE A PHONE CALL USING SKYPE FOR BUSINESS FULL#

Redmond is so focused on having you use the full product set that, in addition to the inbuilt Office 365 usage reports, it's released a public preview of the Power BI content pack for Office 365 adoption. It's rare to find organisations that use all of the Office 365 products that they are licensed for and Microsoft knows it.

How do i make a phone call using skype for business